Version 2

Quick Links

Field Vision

http://fieldvision.jnj.com/

Sales Supply Page and RepLink360 Tutorial

http://fieldvision.jnj.com/FieldOperations/fieldmaterials/Pages/salessupply.aspx

Quick Links

Field Vision

http://fieldvision.jnj.com/

Sales Supply Page and RepLink360 Tutorial

http://fieldvision.jnj.com/FieldOperations/fieldmaterials/Pages/salessupply.aspx

RepLink360 - Sales Supply Materials

URL:

*You must be connected to Janssen network to access the site.

Quick Links

Encompass Elements Website

www.encompasselements.com

Help Section

Field User Information

For any difficulties logging into RepLink360, or questions about materials, existing orders, or other general inquiries, please contact EE_Kenvue_Helpdesk@EncompassElements.com. The Help desk is staffed Monday-Friday, 9am-5pm EST. Any inquiries received on weekends, evenings or holidays will be addressed in the order they were received on the following business day.

How to place orders

Available order types will be listed when you click the Orders Tab. You may not have permissions to all order types.

New Order

New orders will be submitted immediately and fulfilled with standard shipping schedules (orders ship within 3 business days).

• Replicate Order - this is a timesaving feature that allows you to replicate a previous order.
• Ability to request expedited order shipment.
• Add Special Delivery Instructions – add note to production regarding critical delivery due dates, special labeling, or a request for return labels.

Standard Order

Standard order is an ordering window typically used for large shipments of materials to a storage unit. Materials can be added to your basket and the order window closes on a specific date.

• Continue to add items to your basket.
• Custom ship schedule.

Order History

• View your order activity from the past 90 days.
• View the contents of your order by clicking on the Order Number.
• View the package delivery information by clicking on the tracking information link.

Help Section

If you are experiencing technical issues with Encompass Elements, please contact the following:

Encompass Elements Help Desk

Phone: 1-800-278-1154 ext.755

Email: EE_Kenvue_Helpdesk@EncompassElements.com

Hours: Monday-Friday; 8am to 5pm EST.

Encompass Elements Support Menu:

Valuable information and support can be found under the Encompass Elements SUPPORT menu. This is a main menu option on the home page. You can find answers to the following questions:

If you have questions on your order, contact the Encompass Elements SUPPORT TEAM via the "Questions on Order" link.
If you have process questions, view our Frequently Asked Questions link, to find answers to common questions about the system and/or process.

Encompass Elements Home page:

In addition to the main menu options displayed on the homepage, the Encompass Elements homepage has special features including Encompass Elements general announcements, brand specific announcements, as well as a link to the training manual and the order check list. In addition, the homepage will display orders placed by the user and because Table Top and Banners is a lending program, a return due date that corresponds to the order will also display. The order number will be a link to the Order History’s Destination Summary page. Click on the order number to access the page.

The Destination Summary page allows user to:

Reprint a return label for returning the order
Request an extension for an order
View the list of items included in an order
Access the detailed information of an item by selecting the highlighted item code or camera icon to open the detail modal
View the returned order UPS tracking numbers and the corresponding status for each number

New Order:

New Order, found under the ORDERS main menu heading, is used to request and submit a special order, which is defined as a single submission of items.

Encompass Elements orders are specifically items needed for an upcoming convention or community event.
The orders are shipped with the expectation that the user will return the items to the distribution center in a timely fashion in order to allow other users to order the items for their conventions and community events.
The orders will be shipped via UPS Ground unless special circumstances require premium air shipping.
The user is required to select a by or on delivery date prior to selecting the items needed.
Requesting the delivery date needed prior to selecting the items allows the distribution center to determine if the items are available. The availability is directly dependent on all users returning the items on or by the 30 day deadline.

Order History:

View your order activity from the past 180 days.
View the contents of your order by clicking on the Order Number.
View the package delivery information by clicking on the tracking information link.
If order is in “Pending” status, accessing the Order via Order History allows for modification of the order.
Modifying the order includes revising the requested delivery date needed for an order; adding or removing items from the order basket or revising the ship to address.
In addition, the user can cancel any order that is in pending status by selecting Cancel Order on any of the pages in New Order: Select Shipping, Add Items, Change Setup and Summary.
Important to note: modifying an order does require the user to complete all of the steps for submitting an order. Closing the page without continuing all the way through to submission will result in cancellation of the order

Outdated and On-Hold Search:

While there is an Outdated and On-Hold section of new order, allowing users visibility to items placed on hold or destroyed within 3 months of the current date, the additional menu item “OUTDATED AND ON-HOLD” found on the homepage, gives users access to a report detailing items that may be on hold or destroyed within the previous 12 months from the current date. They can select specific brands or an item and also select all dates (defined as 12 months prior to current date) or a specific date range.

Administrator Access:

With administrator access you are granted additional functionality that the field associates do not use. Certain functionality is further restricted based on your job function and permissions from the brand marketing teams. Below is a summary of that functionality.

Vendor Order – defined as a single submission of an item or items in larger quantities to be shipped to a vendor for refurbishing, kitting or third party fulfillment.

Inventory – The INVENTORY submenu provides options for Inventory Maintenance, Allocation Maintenance, and Item Category Maintenance.

Order Shipment History can be found under ORDER HISTORY menu. Admins can view individual orders for all users. The current month’s orders auto-populate the main page of Order Shipment History. You can search by order number or if using additional criteria i.e. territory, name, address, select Advanced Search to enter criteria.

Reports – Under REPORTS heading there are several reports available. The list of reports may vary depending on access level assigned admins.

Help Section

If you are experiencing technical issues with the EMM website please contact the following:

Encompass Elements Help Desk

Phone: 1-800-278-1154 ext.755

Email: EE_Kenvue_Helpdesk@EncompassElements.com

Hours: Monday-Friday; 8am to 5pm EST.

Encompass Elements Support Menu:

Valuable information and support can be found under the EMM SUPPORT menu tab. This is a main menu option on the home page. You can find answers related to the following:

If you have questions on your order, contact the Encompass Elements SUPPORT TEAM via the "Questions on Order" link
If you have process questions, view our Frequently Asked Questions link, to find answers to common questions about the system and/or process

Encompass Elements Home Page:

In addition to the main menu options displayed on the home page, the Encompass Elements homepage has special features including announcements, a link to the training menu, and the ability to download and print an Order Return Checklist. In addition, the homepage will display orders placed by the user and because EMM is a lending program, a return due date that corresponds to the order will also display. The order number will be a link to the Order History’s Destination Summary page. Click on the order number to access the page.

The Destination Summary page allows users to:

Reprint an order return label.
Request an extension for an order.
View the list of items included in an order.
Access the detailed information of an item by selecting the highlighted item code or camera icon to open the detail modal.
View the returned order Fedex tracking numbers and corresponding status for each number.

New Order:

New Order, found under the ORDERS tab on the main menu heading, is used to request and submit a special order, which is defined as a single order submission of items.

EMM orders are placed specifically for items needed at a convention, event or meeting.
EMM orders are shipped with the expectation that the user will return the items to the distribution center in a timely fashion in order to allow other users to order the items for their convention, event or meeting.
The orders will be shipped via Fedex Ground unless special circumstances require premium air shipping.
The user is required to select an ON or By delivery date prior to selecting the items needed.
Requesting the delivery date needed prior to selecting the items allows the distribution center to determine if the items are available. The availability is directly8 dependent on all users returning the items on or by the 30 day deadline.

Administrator Access:

With administrator access you are granted additional functionality that the field associates do not use. Certain functionality is further restricted based on your job function and permissions from the brand marketing teams. Below is a summary of that functionality.

Vendor Order – (if available) is defined as a single submission of an item or items in larger quantities to be shipped to a vendor for refurbishing, kitting or third party fulfillment.

Inventory – The INVENTORY submenu provides options for Inventory Maintenance, Allocation Maintenance, and Item Category Maintenance.

Order Shipment History can be found under ORDER HISTORY menu. Admins can view individual orders for all users. The current month’s orders auto-populate the main page of Order Shipment History. You can search by order number or if using additional criteria i.e. territory, name, address, select Advanced Search to enter criteria.

Reports – Under REPORTS heading there are several reports available. The list of reports may vary depending on access level assigned admins.

Welcome to the RepLink360 System

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Quick Links

Quick Links

Quick Links

Help Section

Field User Information

How to place orders

New Order

Standard Order

Order History

Help Section

Help Section